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Your Ticket List
In your organization, open /support/ to see all tickets for your org. You can open a ticket, add comments, and follow progress until it is resolved.
When Teluul replies
Teluul engineers handle support tickets. When someone replies from Teluul’s internal support tools, you get an email notification that a reply was added.
The email asks you to log in and open your ticket link to read and respond — for example:
yourorg.teluul.com/support/tickets/<unique-hash>
What Teluul sees
Teluul staff manage tickets centrally (internal Teluul org). They can view tickets across organizations, comment, and update status. Customer orgs only see their own tickets.
