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Where tickets are created
There is one place to create support tickets: your organization support page.
Example: johnsinsurancecorp.teluul.com/support
You must be logged in with your production org credentials. The same login works for your workspace and for support.
How to create a ticket
- Sign in to your organization workspace (or through support.teluul.com with the same account).
- Open Support — from the Help / Support link in the header, or go directly to
/support/on your subdomain. - Create a new ticket and fill in the form (subject and description).
- Submit. The ticket appears in your organization’s ticket list.
Ticket links
Each ticket gets a unique hashed URL used on both the customer side and Teluul’s internal side, for example:
yourorg.teluul.com/support/tickets/<unique-hash>
Keep that link to open the same ticket later.
Email to support@teluul.com
Inbound email to support@teluul.com is not used as a two-way ticket channel. You will get an auto-reply asking you to log in and create or manage tickets through Support instead. That keeps spam out and keeps all tickets in one place.
