Docs
Signup is slow or times out
Creating a new organization provisions your workspace. If the page seems to wait a long time, keep the tab open until it finishes or try again shortly. If it fails repeatedly, contact support@teluul.com with the organization name and email you used.
I did not get the welcome email
- Check spam / promotions folders.
- Confirm you typed the email correctly at signup.
- Wait a few minutes and refresh mail.
- Still missing? Contact support@teluul.com from the same email address.
I cannot log in
- Use your username (not necessarily your full email), plus password.
- Make sure you are on the correct workspace URL or entered the correct workspace name.
- Try Forgot password / Forgot username on that workspace’s login page.
- If 2FA is enabled, use your authenticator app or a backup code.
My organization name created a different subdomain than I expected
Spaces are removed from the organization name. If the name was already taken, a number is added (for example …1, …2). A superadmin can request a subdomain change in organization settings.
Password is rejected at signup
Passwords must be at least 16 characters, include at least 3 special characters, and be unique for each user in the organization.
